Hi! This usually happens when the email address didn’t exist at the time npm/GitHub tried sending the verification email. The delivery fails permanently, and the address may get added to the suppression/bounce list automatically.

Since you’ve already created the email account and opened a support ticket, the best thing now is to wait for support to manually remove the address from the suppression list.

A few things you can try meanwhile:

• Re-send verification email from account settings
• Check spam/junk/promotions folders
• Make sure the email provider is accepting external emails
• Try adding another verified email temporarily if possible

Since you already have a Ticket ID:

Ticket ID: 4375246

I’d recommend replying directly to that ticket and clearly mentioning:

• the email did not exist during registration
• the email now exists and works correctly
• you need the suppression/bounce status cleared
• you cannot verify the account or publish scoped packages

Usually support can resolve this pretty quickly once they manually remove the suppression flag.

I think this usually happens because the verification email bounced when the email address did not exist yet. Once an email bounces, it may get added automatically to the suppression list, so new emails are blocked even after creating the address later.

You already did the correct thing by opening a support ticket. They will probably need to manually remove your email from the suppression/suppressed list and resend the verification email.

Also make sure to:

• check spam/junk folder
• try resending the verification email after support responds
• verify that the email is written correctly in your account settings

Hope they fix it soon for you.

Hey! This is actually a known issue that happens when an email bounces or gets flagged before the account exists.
Unfortunately, community members can't help with this directly — suppression list removal requires action from the GitHub/npm support team since it's tied to their email delivery system (they use SendGrid or similar).
Here's what you should do:

• Submit a support ticket at support.github.com or npmjs.com/support (depending on where the issue is)

• Mention your Ticket ID: 4375246 so they can track it

• Ask them specifically to "remove your email from the suppression list" — using that exact phrase helps route it to the right team

If you've already submitted a ticket with that ID, just reply to the ticket confirmation email to follow up. Response times are usually a few business days.

This is an npm-specific issue, not something GitHub can help with directly.
You need to contact npm support directly:
👉 https://www.npmjs.com/support
In your message, mention:

Your npm username
The email address you used
Your Ticket ID: 4375246

They can remove your email from the suppression list manually. GitHub support cannot access npm account data.